Resources
Books, articles and websites that may be of interest.
Interaction Design for Complex Problem Solving
Interaction Design for Complex Problem Solving
Barbara Mirel's book on complex problem solving is the volume that kicked off this adventure for me. I wholeheartedly advocate buying the book as it’s pretty exhaustive and very research focussed, though having said that, I would add a gentle warning that it's not exactly a page turner — though why should it need to be — just keep a coffee close while reading.
An oldie but a goodie, Jeff Johnson and Austin Henderson (Conceptual Model OGs) give a talk about what Conecptual Models are along with how and why to use them.
Conceptual Models: Core to Good Design
Conceptual Models: Core to Good Design
First we have an excellent talk by Daniel Jackson, which offers a good introduction to Conceptual Design for those who are unfamiliar with the topic.Click here to watch The Essence of Software (Or Why Systems Often Fail by Design, and How to Fix Them)You can then buy Daniel Jackson's book here.Click here to go to the Essence of Software website, where there are some great articles on software design in general.
Morgane Peng is one of the very few practitioners of Complex UX talking and writing about this work. She's done a few talks on the subject which are well worth your time, you'll find the links on her site.
Bottlenecks: Aligning UX Design with User Psychology Every top tier UX designer needs the knowledge in this book, it's well writen and relentlessly interesting.